Shipping policy
SHIPPING POLICY
Thank you for shopping with The Fireplace Studio. We carefully select products from trusted suppliers and work to ensure your order is processed and delivered as smoothly as possible.
Standard Shipping
We offer free standard shipping on most orders within the Continental United States (the 48 contiguous states and Washington, D.C.). Alaska, Hawaii, and U.S. territories are excluded.
Unless otherwise noted on the individual product page:
Handling Time: 1–3 business days
Transit Time: 5–8 business days
Estimated Total Delivery Time: 6–11 business days
Business days are Monday through Friday, excluding holidays.
Order Cutoff Time
Orders placed by 2:00 PM Central Time (CT), Monday through Friday, generally begin processing that business day. Orders placed after 2:00 PM CT, on weekends, or on holidays generally begin processing the next business day.
Shipping Destinations
We currently ship within the Continental United States (the 48 contiguous states and Washington, D.C.). At this time, we do not ship to Alaska, Hawaii, U.S. territories, or P.O. boxes that cannot accept carrier delivery.
As we expand our shipping regions, this policy will be updated accordingly.
Shipping Costs
Free standard shipping is available on most orders within the Continental U.S. Any applicable shipping charges will be clearly displayed at checkout before your order is completed. Sales tax, when applicable, is also calculated and displayed at checkout.
Certain oversized, freight, specialty, or otherwise designated products may have different shipping requirements or charges. Any product-specific shipping information will be noted on the product page or communicated before your order is finalized.
Freight & Large-Item Deliveries
Certain fireplaces and other oversized products may ship by freight carrier. Delivery requirements may vary by carrier, product, and destination. Customers may be contacted to coordinate delivery when necessary.
Please carefully review any product-specific delivery requirements before ordering.
Shipping Methods & Carriers
Orders are shipped using trusted national carriers. Depending on the product, destination, and package size, shipments may be handled by UPS, FedEx, USPS, freight carriers, or similar delivery services.
Order Tracking
When tracking is available, you will receive an email containing your tracking number and/or tracking link once your order ships. Freight shipments may include separate delivery coordination information.
Shipping Protection
Shipments are covered against loss or damage as applicable through the carrier or shipment arrangements. If your order is lost or arrives damaged, please contact us promptly so we can assist you.
Delivery Delays
The standard estimated delivery window is 6–11 business days. Occasionally, manufacturer delays, carrier delays, severe weather, product availability, freight scheduling, or other circumstances outside our control may affect delivery.
If a particular product requires additional processing or delivery time, the information provided on that product page will take precedence over the general timeframe above.
Damaged Packages
Please inspect your shipment as soon as possible after delivery. If your item arrives damaged or appears to have been damaged during shipping:
- Photograph the item and its packaging.
- Keep all original packaging and materials.
- Contact us at support@thefireplacestudio.shop within 48 hours of delivery and include your order number and photographs.
We will review the situation and assist with an appropriate replacement, refund, or other resolution.
Marked Delivered but Not Received
If tracking shows your order as delivered but you cannot locate it, please first confirm the shipping address and check with household members, neighbors, building management, or other appropriate delivery locations. Then contact us so we can assist with a carrier trace when appropriate.
Missing Items
If an item is missing from your shipment, please contact us at support@thefireplacestudio.shop within 7 days of delivery. Include your order number and details about the missing item so we can assist you.
Returns & Refunds
We accept eligible returns within 30 days of delivery. Items must be unused, undamaged, and in their original packaging. Certain custom, made-to-order, special-order, clearance, installed, or otherwise excluded products may not be eligible for return.
Customers are responsible for return shipping costs for eligible change-of-mind returns. The Fireplace Studio will cover applicable return shipping costs when an item arrives defective, damaged, or incorrect.
Approved refunds are processed to the original payment method after the returned item has been received and inspected. Please allow up to 14 days for refund processing.
Please see our full Return and Refund Policy for complete details.
Address Accuracy
Please carefully review your shipping address before submitting your order. The Fireplace Studio is not responsible for deliveries made to addresses entered incorrectly by the customer.
If a package is returned because of an incorrect or incomplete address, we will contact you regarding reshipment and any applicable reshipping charges.
Contact Us
Questions about shipping or delivery? Please contact:
The Fireplace Studio
Email: support@thefireplacestudio.shop
Service Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time
Changes to This Policy
We may update this Shipping Policy from time to time. Changes become effective when posted on this page.